Refund Policy

You may be eligible for a full or partial refund in the following situations:

• Work not started — If you cancel before requirements are submitted and work has not begun, you are eligible for a full refund.
• Significant delay — If delivery is more than 7 days late beyond the agreed timeframe through no fault of yours, you may request a refund.
• Work not as described — If the final delivery does not match the agreed scope and all revision rounds have been exhausted, a partial or full refund may be issued at our discretion.

• Work has been completed and delivered as agreed
• You have approved the final delivery
• Revision rounds have been used and no refund was requested before approval
• Delays caused by the client (late requirements, unresponsive feedback)
• Change of mind after work has commenced
• You provided incorrect or incomplete requirements

Before requesting a refund, we ask that you first allow us to address the issue through revisions. Each package includes a set number of revision rounds for this reason. Most concerns can be resolved through clear communication.

To request a refund:

• Message us directly through your order chat or inbox
• Or email hello@ruwanm.com with your order number
• Describe the issue clearly

We will respond within 2 business days and process approved refunds within 5–10 business days via PayPal.

Where work has partially commenced, we may offer a partial refund proportional to the work completed. This is assessed case-by-case.

If you have questions about this policy, please send us a message or email hello@ruwanm.com.